Course curriculum

  • 1

    Welcome to the course!

  • 2

    Prerequisites

    • What You Need

    • What You Need Quiz
  • 3

    The Quality Management System

    • Terms To Understand

    • What Is Your Scope?

    • Test Your Knowledge
  • 4

    Leadership

    • Commitment

    • Customer Focus

    • The Quality Policy
  • 5

    Planning

    • Risks & Opportunities

    • Quality Objectives and Planning to Achieve Them

    • Planning of Changes
  • 6

    Support

    • People & Infrastructure

    • Monitoring & Measuring

    • Organizational Knowledge

    • Competence

    • Awareness

    • Communication

    • Documentation
  • 7

    Operations

    • Planning & Control

    • Operational Risk Management

    • Safety of the Product

    • Counterfeit Parts Prevention

    • Products and Services

    • Quality and Your Vendors

    • External Property

    • Post Delivery Care
  • 8

    Evaluations of Performance

    • Customer Satisfaction

    • Internal Auditing

    • Management Review

    • Inputs and Outputs
  • 9

    Moving forward and Improving

    • Corrective Actions

    • Always Improving